Regulatory Information

Brewer Harding & Rowe Solicitors LLP is authorised and regulated by the Solicitors Regulation Authority (Reg number: 599486) practicing in England and governed in all respects in accordance with the laws of England.

We are registered for VAT under registration 143 2442 01.

We carry Professional Indemnity Insurance with Amtrust Europe Ltd. For details please contact Toby Barnes.

We are not authorised under the Financial Services and Markets Act 2000, but we are able, in certain circumstances, to offer a limited range of investment services to clients because we are regulated by the Solicitors Regulation Authority. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.

Complaints Handling Procedure

Information About Our Complaints Process

We endeavour to give you the best possible service. However, if at any point you become unhappy or concerned about the service you have been provided with, then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, it will be helpful for you to contact the person who is working on your case to discuss your concerns. We will do our best to resolve any issues at this stage. If however you feel you need to make a formal complaint, then please contact our Complaints Partner Greg Cloke by email at greg.cloke@bhrlaw.co.uk or telephone 01271 340669.

You can read our full complaints procedure here.  Please note, making a complaint will not affect how we handle your case.

What To Do If We Cannot Resolve Your Complaint

Once we have completed our complaints investigation, if you are not satisfied with the outcome then you can refer the matter to the Legal Ombudsman. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have been through our complaints process, then you can take your complaint to the Legal Ombudsman. Please note however, that you must take your complaint to them within six months of receiving a final response to your complaint.

If you would like more information about the Legal Ombudsman please contact them:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

The time limits for referring a complaint to the Legal Ombudsman will be not later than:

  • 1 year from the date of the act or omission being complained about; or
  • 1 year from the date when the complainant should have realised that there was cause for complaint.

This is subject to the fact that the Legal Ombudsman has a discretion to extend the one year time limit for specific customers if, on the evidence, it is fair and reasonable to do so.

Behavioural Concerns

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This includes things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

If you have such concerns about our behaviour in the first instance please contact our Complaints Partner, Greg Cloke, via email gregcloke@bhrlaw.co.uk or telephone 01271 340669. If having done so you still have concerns, you may raise these with the Solicitors Regulation Authority by contacting them at:

SRA Report
The Cube
199 Wharf Side Street
B1 1RN

0370 606 2555

Or email report@sra.org.uk

For further information, or to report a solicitor you can visit: https://www.sra.org.uk/consumers/problems/report-solicitor/

Privacy Notice

To view our privacy notice please click here.

Terms of Business

To view our terms of business please click here.

Community & Social Responsibility

To view this policy please click here.