Covid-19 Pandemic
NOVEMBER 2020
Dear All,
Following the announcement of the government’s latest lockdown measures in November to prevent the spread of covid-19, Brewer Harding & Rowe is returning to measures which resemble how we operated during the last lockdown earlier in the year.
Please read this guidance carefully.
- Our front doors will be closed to all those who do not have a prior appointment and in the first instance appointments will be arranged over telephone or by video call.
- New clients are asked to phone us or use the contact section on our website. We will direct your enquiry to the most appropriate person.
- We will continue to progress existing matters in the usual way and are available to speak to you by phone or email as normal.
- We have arrangements for processing identification, including through a smart phone app, which your advisor will arrange for you.
- Payments can be made over the phone or by bank transfer.
- Paperwork can be sent to us through the post or by email.
To keep informed of any such updates we may make to this guidance, follow us on Facebook, Twitter and Linkedin.
JUNE 2020
Dear All,
Following the government’s published guidelines on managing the risk of Covid-19, we have updated our firmwide risk assessment and as a result our offices are able to display the government’s Staying Covid-19 Secure in 2020 certificates with the aim of protecting the wellbeing of our staff and the wider community, whilst maintaining the continuity of our services.
Following the implementation of initial measures many of our staff have been working from home and will continue to do so. However, as restrictions have been relaxed by the government, we have reviewed our policies and whilst we will continue to maintain social distancing and other safety measures for those for those for whom being in the office is essential, we are updating our guidance to clients. We would like to thank everyone who has responded to our previous guidance and we hope that we can continue working together to get through this difficult period.
Please read this guidance carefully.
- Our offices are now open as normal. However, we would ask that you only attend the office where this is necessary and preferably by appointment, so that we can manage the number of people in the office at any one time. Such appointments will be subject to the firm’s overall risk assessment and Covid-19 policies and our staff will discuss this with you on an individual basis.
- We will continue to progress your matter in the usual way and are available to speak to or email as normal. However, please remember that for some of our staff their working hours may have changed or may be flexible. They will notify you of this as applicable.
- Paperwork can be sent to us through the post or emailed as appropriate. If you want to drop this in to the office in person you can do so but you may be asked to leave it as directed and it may not be possible to speak to someone about your matter at the same time. If this is necessary, we would ask that you please call us first.
- New clients are asked to phone or email us as normal using the contact details to be found on our website, or using the contact us form. We will direct your enquiry to the most appropriate person.
As the situation develops we will try to keep you informed and thank you for your understanding. To keep informed of any such updates we may make to this guidance, follow us on Facebook, Twitter and Linkedin.