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Toby Barnes

AUTHOR: Toby Barnes
DATE: 26/03/2020
SERVICE: Management

Covid-19 Pandemic

Dear All,

This message aims to let you know how we are complying with the Government’s coronavirus guidance, with the aim of protecting the wellbeing of our staff and the wider community, whilst endeavoring to ensure the continuity of our services.

At this point in time, the staff and Partners at Brewer Harding & Rowe would like to assure our clients and those who we work with, that our offices are still functioning and we have been implementing a range of measures to ensure that internal processes are maintained and changes cause as little disruption as possible. Many staff have now been relocated to home working and only essential staff are present in the office at any one time. This ensures that we can comply with Government guidance, which is monitored regularly, and for those for whom being in the office is essential, that they can observe social distancing requirements. This may mean that people dealing with your work are available at times other than the usual 9am-5pm office hours and we trust you will understand this. We would like to thank everyone who has responded to our previous guidance in relation to finding an alternative means of communicating with us, and not coming into our offices and we hope that we can continue working together to get through this difficult period.

Please read this guidance carefully.

  • All appointments will need to be rearranged to telephone or webcam appointments. This can be tailored to meet the needs of you and your family circumstances and our staff will be able to discuss this in more detail with you.
  • You should not come to the office. If you feel that there is an urgent need for this, which complies with Government restrictions, please telephone us first. It is unlikely you will be permitted into the office.
  • Paperwork can be sent in through the post or emailed as appropriate. We will discuss this with you on an individual basis.
  • Where our staff are working from home, they are all fully and securely connected to the firm’s existing computer network and have access to all of the resources they would have in the office, such as email, voicemail, case management and accounting functions. However, there is a need for some essential office presence and whilst we know that people are concerned about compliance with restrictions, we can confirm that we take these very seriously and are observing them correctly. Some of our staff are also considered Key Workers by the Government due to the nature of their work.
  • New and existing clients are asked to phone us on the usual contact numbers and your call will either be picked up or you will be able to leave a voicemail and we will come back to you as soon as we can. However, please remember that for some of our staff their working hours may have changed or may be flexible.

As the situation develops we will try to keep you informed and thank you for your understanding. To keep informed of any such updates we may make to this guidance, follow us on Facebook, Twitter and Linkedin.